Shipping and Returns

Shipping

Confirmed orders will be dispatched within one business day. We only use reliable courier services that provide a rapid door-to-door delivery service with full tracking.

We will quote all shipping costs and delivery timelines to you and get your acceptance before finalising your order.

Shipping costs will be based on the combined dimensions and weight of the products, plus the delivery location.

All shipping costs are reasonable.

Shipping is available to all areas of Australia including remote regions and mine sites.

Free Local Pick-Up

We offer free local pick-up from our Northgate warehouse during our office business hours. Please comment ‘local pickup’ in the Additional Information section of the Quote Request form.

Returns

All returns must be received at our Northgate warehouse within 30 days of the buyer receiving the product.

The goods must be in original working order and the same condition as when you received them.

Refunds will be processed promptly once returned goods have been checked and found to be in satisfactory condition. Refunds will be issued to the original payment method.

The buyer is responsible for all return courier charges, unless the product is faulty, and for ensuring the product reaches our warehouse within the 30 day timeframe.

All our products are premium quality, genuine items. We do not stock sub-standard or counterfeit items.

Warranty

All products are covered by a 3 month warranty for correct usage. If you have any concerns about your products, please do not hesitate to get in touch.

Contact Us

If you need assistance with your products, including installation and operational guidance, please get in touch. We are always happy to help and always respond promptly.